Quote & order terms

1. Estimates. Prices on this site are estimates and exclude sales tax and shipping. A quote becomes firm only after we confirm live supplier rates for your exact configuration; your firm quote shows any applicable sales tax and the shipping cost.
2. Sales tax. We collect sales tax where required, including Texas sales tax on orders shipped within Texas. Tax-exempt organizations: send your exemption certificate with your quote request.
3. Quote validity. Firm quotes are valid for 3 days because component prices change quickly.
4. Payment. Orders are paid in full before we order parts, by wire, ACH, card or prepaid purchase order.
5. Price changes. If a supplier withdraws or raises a price before we place our order, we requote; you can accept the new price or cancel for a full refund.
6. Cancellation and refunds. If you cancel before we have placed supplier orders for your system, we refund your payment in full. Once supplier orders are placed, the order cannot be cancelled, and built systems cannot be returned for a change of mind, because suppliers do not take configured parts back.
7. Shipping damage. Inspect the shipment on delivery and note any visible damage on the carrier’s delivery receipt. Report damage to [email protected] within 48 hours of delivery, with photos, and keep all packaging. We will work with the carrier on a claim and arrange repair or replacement of parts confirmed as damaged in transit. Damage reported later may not be accepted by the carrier.
8. Dead on arrival (14 days). If a component we supplied fails under normal use within 14 days of delivery, email [email protected] with the system serial number and a description of the fault. We may ask you to run simple diagnostics or to send the part or the system back. If we confirm the fault, we will repair or replace the failed component at no charge, including return shipping that we arrange. If a replacement cannot be sourced, we will refund the price paid for that component instead. This does not cover damage after delivery, misuse, liquid damage, modifications, parts added or removed after delivery, or software issues. This is our only obligation for components that fail on arrival.
9. Manufacturer warranty. After the 14-day period, each component is covered only by its manufacturer’s warranty, on that manufacturer’s terms. Length, exclusions and the claims process vary by manufacturer; for example, SSD warranties can end early when the drive reaches its rated write endurance. Innfuse does not offer its own warranty. On request we will help you identify the failed part and its serial number and share the purchase details a manufacturer needs.
10. Water-cooled systems. Cooling-component warranties do not cover damage a coolant leak causes to other components, and neither do these terms. At the first sign of coolant, power off and unplug the system.
11. Your data. Back up your data. We are not responsible for data loss, including on drives sent for repair or replacement.
12. Technical support. Technical and engineering guidance is provided by our AI assistant in the site chat. It is best-effort, can be wrong, and is not a guarantee of fitness or results; verify before acting.
13. Liability. To the extent permitted by law, our total liability for an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses such as lost data, profits or downtime. Nothing in these terms limits rights you have by law that cannot be limited.
14. Export. Some GPU systems are export-controlled. We screen every order and may need an end-use statement before quoting.

Draft for launch; final terms of sale to be reviewed by counsel.